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AIRFARE FAQ
This page provides answers to the most frequently asked
questions. Please scroll through the list to find the information you need.
If you need help with an existing reservation fill out our customer service form. Please include your All Vacation IdeasItinerary Number with
any correspondence.
For answers to frequently asked questions, select a topic from the list
below:
Can I reserve a seat
assignment? Airlines offer reserved seat selection on most
flights prior to departure. Boarding pass issuance is restricted to the
day of the flight. You may request window or aisle seating on the search
form, or special seating arrangements can be entered in the comments field
on the reservation form.
How do I request special meals or other
accommodations? Please enter special requests in the comments
field on the reservation form and select the option to have a live agent
complete your request.
Can seniors receive a
discount? Most airlines allow senior discounts of 10% for each
senior and one traveling companion. The traveling companion must travel on
the exact same itinerary as the senior passenger. Please note this in the
comments field and select the option to have a live agent complete your
request.
What are the restrictions on
last-minute bookings? To help protect your credit card from
fraudulent activity, we take extra time to verify passenger information.
Therefore, reservations must be made at least 48 hours prior to departure
(Central Daylight Time). If the airline you have selected requires paper
tickets you will be notified of delivery options. Naturally if you require
paper tickets, time must be allowed for delivery of the tickets from our
US location.
What is a Valued
Airline? Valued Airline is a preferred carrier that has a
committed working relationship with us. These relationships enable us to
offer their best products and service directly to our customers.
What is an eticket? An eticket, or
electronic ticket, represents your reservation for a flight, but is not in
a paper format. You will be supplied a confirmation number as your proof
of purchase. You will not receive a paper ticket. With an eticket, your
name and flight details will be in the airline's computer. An eticket is
NOT a boarding pass. You will still have to check-in to receive your
boarding pass. PLEASE NOTE: New regulations require you to
present a printed receipt of your e-ticket purchase in order to receive a
boarding pass. Please be certain to print your confirmation details page
or your confirmation email and bring it with you to the airport. Failure
to do so will result in your inability to board your flight.
Can I receive a paper
ticket? Airlines charge fees for paper tickets issued when
electronic ticketing is available. Therefore, we issue all tickets
electronically unless a paper ticket is required by the airline. When
required, paper tickets do not have additional fees other than shipping
charges.
Why do you charge a service
fee? A non-refundable service fee is charged at the time of
booking in order to offer you the lowest prices and access to our customer
care agents 7 days a week, 24 hours a day, and 365 days a year (including
holidays). This fee is $10 per ticket.
Are taxes included in the price of my
fare? The price of the tickets includes taxes and fees which
are imposed on air transportation by government authorities. Taxes and
fees, which may represent a significant portion of the cost of air travel
are either included in the fare or shown separately in the "TAX" box(es)
of the ticket(s).
What are the fees for changing my
ticket? Some major airline carriers, including but not limited
to, US Airways, American and Delta, have changed their exchange policies
for non-refundable tickets. Changes to tickets prior to departure date may
result in large change fees plus additional applicable charges. On your
departure date, the airline may charge additional fees for stand-by
passengers. After departure, your ticket may have no residual value.
What is a back to back
ticket? When coupons from two or more tickets are issued at
round trip fares for the purpose of circumventing restrictions. Airlines
and travel agents are prohibited from issuing such tickets. Each airline
reserves the right to deny transportation to passengers found using
tickets in this manner. Travelers will be responsible for the difference
between the fare paid and the fare of the actual itinerary.
Should I still check-in? If you
have reserved a seat assignment, you must still check-in. Reserved seats
are subject to cancellation if not claimed at least 30 minutes prior to
scheduled departure time (45 minutes for non-US and overseas
flights).
What is required when I
check-in? ALL ticketed passengers must show a government
issued photo identification at check-in. Children must have a parent
present at check-in. Tickets, or eticket reservations must be in each
passenger's name as it appears on the photo identification.
What is required with non-US
travel? An international trip may require valid travel
documents such as, but not limited to:
passport
visa
re-entry permit
health certificate
inoculation record
a ticket for the return journey or continuance of your trip
or ANY combination thereof.
Interactive Affiliate Network is
NOT responsible for your travel documents. You are responsible for
acquiring the proper documentation. Concerns about the required travel
documents may be resolved by contacting the appropriate consulate,
embassy, or government agency.
What is a schedule
change? Schedule changes are made by the airline when it
changes flight times or numbers at its discretion. If known about in
advance, Interactive Affiliate Network will send changes to you prior to
your flight. Often schedule changes are unexpected and at the last minute.
You may want to call the airline 24 hours prior to your departure time to
check your flight schedule.
What are the luggage
limitations? In general, you are allowed two items of checked
baggage per person and one personal and one carry-on item. Luggage
requirements can vary by airline and may change due to security or other
regulations. Airlines reserve the right to assess an additional charge at
the time of check in for three or more pieces of luggage and/or for
non-standard luggage.
Can I fly
stand-by? Stand-by availability is at the discretion of the
airline. Additionally, some airlines may charge fees for flying stand-by
on the same day as your departure.
What services are offered for children
traveling alone? Tickets for children under the age of 14 who
are travelling alone are not bookable on this site. In general, minors
under the age of 18, traveling alone, may be subject to unaccompanied
minor fees as determined by the selected airline. Many airlines provide or
require all unaccompanied children to be escorted from point of check-in
to the airplane where the child is placed in the care of a flight
attendant. This service, called unaccompanied minor service, may result in
a fee of $30 or more per flight segment. A parent MUST be present at
check-in when a child is traveling alone. Some airlines prohibit children
traveling alone from flying on the last connecting flight of the day.
Please contact the airline directly to determine what requirements and
fees are involved.
Do I have to pay full fare for an
infant? An infant is a child under two years of age not
occupying a seat. Once children reach their second birthday, they must be
seated in an approved seat. One infant is permitted to travel free on US
domestic flights for each passenger paying adult fare who is at least 12
years of age. Each additional child under 2 years of age accompanying the
same adult passenger will pay the applicable accompanied child's fare
whether they are occupying a seat or not.
What are International travel
restrictions for children? In an effort to prevent
international child abduction, many governments have initiated procedures
at entry and exit points, including requiring documentary evidence of
relationship and permission of the parent(s) or legal guardian not present
for the child’s travel. Parents of minor children (under 18 years old)
should carefully document legal custody prior to traveling. If a minor
child is traveling with only one parent, the absent parent should provide
notarized consent. If only one parent has legal custody, that parent
should be prepared to provide such evidence to airlines and authorities.
In cases in which a minor child is traveling alone or in someone else’s
company, both parents (and the sole, documented custodial parent) should
provide notarized consent. If a child traveling has a different last name
from the mother and/or father, the parents should be prepared to provide
evidence to airlines and authorities, such as a birth certificate or
adoption decree, to prove that they are indeed the parents.
What is the Interactive Affiliate Network
Refund Policy? Interactive Affiliate Network strives to
provide the best service possible and will work on behalf of our clients
to rectify any regrettable circumstances pertaining to your reservation.
However, Interactive Affiliate Network acts only as an independent agent
to secure services of an air carrier, car rental supplier, hotel, or other
travel related supplier. Therefore, we have no control over personnel,
equipment, or operations of these suppliers and shall not be held liable
for any inconvenience, personal injury, property damage, or other loss
incurred as a result of any wrongful acts, omissions, or default on the
part of the suppliers. All grievances must be reported with any and all
supporting documentation to Interactive Affiliate Network within 60 days
of the mailing of the first credit card statement showing any
discrepancies for billing and payment issues or within 60 days after the
completion of travel services provided.
What type of customer service is
offered? After submitting your reservation request, you will
be provided with an email address to use to make inquires about your
request. Our qualified and friendly agents are available 24-hours a day, 7
days a week, 365 days a year (including holidays) to answer your
questions. All you have to do is ask.
What happens if after I purchase my
ticket the airline goes bankrupt before I travel? If you have
purchased a ticket on a US airline that ceases operations, you may be able
to stand-by for a flight on another US airline. Section 145 of the US
Aviation and Transportation Security Act "requires, at a minimum, that
passengers holding valid confirmed tickets, whether paper or electronic,
of the insolvent or bankrupt carrier must be transported by other carriers
who operate on the route for which the passenger is ticketed on a
space-available basis on the date of travel shown on the ticket or other
documentation demonstrating e-ticketing, without significant additional
charges." The amount of additional charges are at the discretion of the
accommodating airline. This provision applies only on US airlines if you
make "alternative arrangement within 60 days after the date on which that
passenger's air transportation was suspended,interrupted, or discontinued
(without regard to the originally scheduled travel date on the ticket)."
Non-US airlines are not required to comply with the above.
Do I need a visa to enter the country
I am visiting or traveling through? Every country has its own
laws regarding entrance by non-citizens. Please check the specific laws
governing the country you are visiting. It is your sole responsibility to
obtain all necessary documentation prior to your departure. Regardless of
the ticket you purchase, applicable immigration laws apply.
Please note that a new United States regulation is in enforcement that
requires citizens from some countries to obtain a visa if their flight is
stopping over in the US, even if the US is not the final destination .
In addition, citizens from waiver-countries visiting the US, should be
aware that per the US Department of State, .Starting October 26, 2004,
travelers entering the United States under the Visa Waiver Program must
have a machine-readable passport. Any traveler without a machine-readable
passport will be required to obtain a visa before coming to the United
States.. For more information on US visa regulations visit unitedstatesvisas.gov.
Please check all appropriate laws for the the country you are visiting.
