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Lodging FAQ
This page provides answers to the most frequently asked
questions. Please scroll through the list to find the information you need.
If you need help with an existing reservation fill out our customer service form. Please include your All Vacation IdeasItinerary Number with
any correspondence.
For answers to frequently asked questions, select a topic from the list
below:
How do I reserve my room? Our
reservation process is very simple. Select or enter the desired city,
enter the dates of arrival and departure, and enter the number of guests.
Click the Search Available Hotels (for only hotels which have
vacancies), Search for Vacation Rentals or the Browse All
Hotels (all hotels in a city regardless of vacancy) button. You could
also search by a specific hotel name within a city. A list
of hotels or vacation rentals will appear on the screen. For more
information, click the name of the property or the Info link.
After room types and rates are returned to your screen, you will be
able to choose the rate you desire by reading the room information in
the center of the screen, then clicking on the Book It button
on the right side of the screen.
After you have selected your desired room type, you will be taken to
a "Secure Reservation Request" form. Then you will need to review the
"Reservation Information" and fill in the blanks on the "Guest
Information" section. Be sure your name and email address are spelled
correctly.
After you fill out all of the needed information, press the "Submit
Reservation" button.
If further correspondence is necessary prior to confirming the
reservation, a Customer Care agent will reply back to you with an email
within 24 hours.
Is it safe to use my credit
card? Yes. We take this matter very seriously. To ensure your
security, Interactive Affiliate Network utilizes a secure commerce server,
which encrypts the credit card number and encodes it into a non-usable
form.
What credit card types are accepted for
guarantee/deposit? The card types accepted for
guarantee/deposit will be listed in the Info section of the hotel
description.
Can I specify where I would like my
room located (preferred floor, next to pool, etc.)? If special
requests are accepted by the lodging, a section will appear on the
Reservation Form to insert such requests and submit them to the hotel. The
hotel staff will do their best to accommodate special requests. We cannot
guarantee that your requests will be granted because they are subject to
availability.
Is the room rate per person or per
night? All rates are for double occupancy per room, and are
quoted on a nightly basis unless otherwise specified. SOME RATES MAY
REQUIRE SPECIAL IDENTIFICATION. Taxes and fees not included unless
otherwise specified in the detailed Rate Rules. Extra people, children,
roll-away beds and incidentals may be subject to additional charges
What about the special
discounts? Many of the participating hotels offer "Special
Internet Rates" to our users. These rates offer substantial savings. See
" What is a Special Internet Rate? "
I should receive a discounted
rate. How do I get this? The rates displayed are the
only rates available to this site for making reservations. These rates may
include government, corporate, or senior discounts. You may need special
documentation at check-in to confirm you are qualified to receive that
rate. Please do not expect to receive such a rate at check-in without the
proper identification even if you have selected to book it online.
Is there a waiting list for
sold out hotels? In certain instances, Interactive
Affiliate Network can make reservations at sold out properties. Often
lodgings identified as "Special Internet Rates" are providing sold out
availability. If you want to be placed on a waiting list, you will need to
contact the lodging directly.
What happens when I make a
reservation? Reservation requests will result in a new screen
showing an Itinerary Number, which should be kept and used with any future
correspondence with Interactive Affiliate Network. You may also be quoted
a Confirmation Number. Additionally, all reservations will be followed up
within 2 to 4 hours with an email using the same Itinerary Number and, if
available, a Confirmation Number.
How long will it take Interactive
Affiliate Network to respond to my reservation request? All
reservation requests will result in a new screen showing an Itinerary
Number, which should be kept and used with any future correspondence with
Interactive Affiliate Network. Additionally, all reservations will be
followed up with an email within 2 to 4 hours using the same Itinerary
Number with the status of your reservation.
How do I check on my request for a
lodging? You may view your reservation using the "View/Cancel
Reservation" link. Always feel free to contact us with any inquiries
regarding your request. For fastest service, please include your "Booking
Number" which you will receive after you submit your booking.
I don't have long to wait for a
confirmation. What can I do? Typically, most lodging
reservations are made in real time and your confirmation should only take
a few seconds. You will be notified of the status of your reservation
within 2 to 4 hours. However, there can be delays. In such cases, you will
receive an email from us without a confirmation number. When we receive
the confirmation number from the property, it will be emailed to you. If
there is a special request or rate change associated with your
reservation, the request will be sent to a Customer Care agent for
processing.
Special Internet Rates Rates: Your name will not appear at the
hotel until 72 hours before your arrival date. Rest assured, the room is
booked; however, the hotel just does not know that you will be the
person staying in it.
"Additional Rates": It takes a minimum of 24 hours before your
reservation details reach the lodging's computer system. Rest assured,
the room is booked; however, the hotel simply has not entered your
details into their system yet.
Once I have made my reservation, will
I receive any written confirmation from the hotel? No. The
email confirmation you receive from Interactive Affiliate Network is all
you will need. It displays your Interactive Affiliate Network Itinerary
Number, the hotel information, the rate, confirmation number, and the
hotel's cancellation policy.
What is the cancellation policy on my
reservation? When you are completing the Secure Lodging
Reservation Form, the Cancellation Policy will be provided in red or there will be a link to read the cancellation
policy. You can also view the property information page to find the
cancellation policy. These policies will vary from lodging to lodging, so
you must read each one carefully. In general, the standard increments are
that you must cancel the room(s) by 4 or 6 PM on the arrival date, or 24,
48, or 72 hours prior to your specified arrival; however, these are just
general guidelines and the specific policy of the property will prevail.
If you cancel before the deadline, generally you will not be charged a
penalty. Canceling after the stated period will result in a cancellation
penalty fee. Some reservations are non-refundable and cannot be
cancelled after booking. Reservations of "Special Internet Rates" will apply a
cancellation fee regardless of the timeframe of cancellation. If the
cancellation is outside of the time allotted, you may be charged for one
night's stay including tax recovery charges and service fees. Please read
the specific cancellation policy provided for each property on the site
and in any emails regarding your reservation.
What is a Vacation Rental? A
vacation rental is any suite-type lodging that has self-catering
facilities (wet bar, refrigerator, microwave, etc.) Most vacation rentals
have separate bedrooms, fully equipped kitchens, one or more bathrooms,
washer and dryer, and sometimes a balcony or patio. Towels and linens are
provided. Daily maid service and other hotel conveniences are usually
available. Unlike hotels with per person pricing, there is
a set price for an entire vacation rental with a maximum number of persons
allowed. Most one-bedroom units sleep a maximum of four using a
sleeper/sofa in the living room. Most two-bedroom vacation rentals sleep a
maximum of six, and most three-bedroom vacation rentals sleep up to
eight. Please carefully read the vacation rental
descriptions to learn the specifics of what is provided and how many
people are allowed.
Where do I pick up my vacation rental
keys? The email you receive confirming your reservation for a
Vacation rental will provide details as to where and when you should pick
up the keys to your rental unit.
What type of customer service is
offered? After submitting your reservation request, you will
be provided with an email address to use to make inquires about your
request. Our qualified and friendly agents are available 24-hours a day, 7
days a week, 365 days a year (including holidays) to answer your
questions. All you have to do is ask.
I'm looking for a hotel in Los
Angeles. Can you help me? Our reservation agents are unable to
do individual searches for clients due to our high volume of reservations.
Please use the Lodging
Search Form to identify availability and rates at over 47,000 hotels
around the world.
Is there a hotel shuttle service
to/from the airport? Many hotels offer shuttle service to and
from the airport. This may be listed on the Lodging Information page. If
it is offered, there may be a charge by the hotel for this service.
Vacation rentals often do not have this type of service.
Is parking available? Free parking?
Long-term parking? Most hotels and vacation rentals offer free
parking to their guests, although some may charge. Long-term parking is
offered at the discretion of the property (often in conjunction with park
and fly rates). This may be listed on the Lodging Information page.
What if there will be more than two
adults in the room? Most hotels allow additional guests to
stay in the rooms at a charge (usually between $5.00-$20.00 per person).
Some hotels and most vacation rentals have a limit on how many people can
stay in a room. This may be listed on the Lodging Information page.
Our children will be with us... do
they stay free? Usually children under 12 years of age stay
for free in their parent's room using the existing bedding. The age
requirement differs depending on the specific hotel's policy. This may be
listed on the Hotel Lodging page.
Are rollaway beds/cribs
available? Most hotels and some vacation rentals offer
rollaway beds and cribs (typically at a charge- $5.00-$20.00 each). Some
may have restrictions on what room types will allow rollaway beds. This
may be listed on the Lodging Information page. If special requests are
accepted, a section will appear on the Reservation Form to insert such
requests and submit them to the hotel or vacation rental.
What are the directions to the
hotel? The location information of the hotel is sometimes
listed on the Lodging Information page. This can identify the distance
from the hotel to certain landmarks or the airport. Vacation rental
reservations will have directions included in the confirmation
email.
Is breakfast
included? Many hotels offer free breakfast. Often this is a
continental breakfast or sometimes just coffee and donuts. It would be
very rare for a Vacation rental to provide breakfast. If included, it
should be listed on the Lodging Information page.
What is the Interactive Affiliate
Network Refund Policy? Interactive Affiliate Network strives
to provide the best service possible and will work on behalf of our
clients to rectify any regrettable circumstances pertaining to your
reservation. However, Interactive Affiliate Network acts only as an
independent agent to secure services of an air carrier, car rental
supplier, hotel, vacation rentals, or other travel related supplier.
Therefore, we have no control over personnel, equipment, or operations of
these suppliers and shall not be held liable for any inconvenience,
personal injury, property damage, or other loss incurred as a result of
any wrongful acts, omissions, or default on the part of the suppliers. All
grievances must be reported with any and all supporting documentation to
Interactive Affiliate Network within 60 days of the mailing of the first
credit card statement showing any discrepancies for billing and payment
issues or within 60 days after the completion of travel services
provided.
Do hotels have minimum age
requirements? Please be aware that some hotels may have
minimum age restrictions or requirements when reserving a room. For
example, some hotels with casinos may require you to be 21 years of age to
check into a room. Please inquire with a Customer Care Agent or with the
hotel directly.
What if I find a lower price after
booking? Special Internet Rate hotel reservations booked
through Interactive Affiliate Network are guaranteed to be the lowest
rate. If there is a lower rate available for the same dates and the same
hotel, you must contact us within 24 hours of booking your "Special
Internet Rate" reservation. We will either refund you the difference or
cancel the reservations without penalty. This guarantee only applies to
rate indicated as "Special Internet Rates." It does not apply to special
events such as New Years and the Super Bowl. To learn more or to claim a
guarantee, Click
here.
